HMRC

Working within a multidisciplinary team to completely overhaul the legacy Excise Movement and Control System (EMCS) service.

Spent Discovery auditing the existing service and wrote a detailed research brief to set out the team’s strategy for engaging with end users throughout the lifecycle of the project. Remained with the project through public Beta, delivering on-page content design, supporting the interaction designers with prototyping, and leading on the external comms strategy in partnership with the business.

Developed a new type of design documentation (a detailed form of copydecking) that was adopted by a number of other internal teams.